Reduce Claims Leakage.
Without Replacing Your Core Systems
When a vehicle (car, truck, bus, EV) is towed, stored, repaired, and released, many teams are involved. When no one owns the handoff, money leaks. We fix that.
Claims Lifecycle
Handoff gaps between steps are where claims quietly lose efficiency
Where Claims Quietly Bleed Efficiency
In non-drive and towed claims, fragmented systems create compounding coordination failures.
The Breakdown
- Vehicles are frequently "lost" between FNOL, tow, storage, and repair
- Assignments lack actionable custody and real-time location visibility
- Shops, drivers, and call centers operate without a shared source of truth
- EV claims amplify delays due to approvals and access constraints
Resulting Impact
- Increased storage and tow spend
- Extended rental duration
- Higher inbound call volume
- DRP friction
- Longer repair cycle times
Repairs Finished. Vehicle Still Stalled.
Even after repairs are completed, coordination failures keep vehicles — and costs — stuck in place.
Repair complete. Awaiting coordination for release...
Why It Stalls
- Documentation is uploaded
- Pickup coordination lags
- Release instructions are unclear
- Total-loss routing creates confusion
The Outcome
Vehicles sit.
Rental clocks run.
Calls increase.
Frustration spreads.
We Close the Gaps Between Systems
24HR operates at the coordination seams — not inside your core system.
We operate alongside your stack
- We don't replace traditional claims technology.
- We don't replace your FNOL intake.
- We don't disrupt existing vendor relationships.
What we measure and improve
The moments where responsibility is shared — and therefore often broken. We measure and improve coordination at each handoff point in the claims lifecycle.
Focused Proof-of-Concept Pathways
Each pathway is designed as a contained learning experiment with clear metrics and a defined time horizon.
Vehicle Chain-of-Custody Intelligence
Never lose a vehicle between FNOL, tow, storage, shop, and release.
Can a shared custody timeline reduce storage days, cycle time, and "where's my car?" calls?
FNOL-to-Shop Communication Layer
Fill the gaps traditional claims technology doesn't solve.
Can structured transcripts, language normalization, and async coordination reduce call volume and improve documentation quality?
Smart Tow Decisioning
Tow it right the first time.
Can municipal ordinance logic and shop assignment awareness reduce double tows and storage spend?
EV-Specific Repair Coordination
Reduce friction unique to EV claims.
Can improved approval coordination and centralized EV communication logs shorten EV cycle time and reduce severity?
EV Complexity Is Breaking What "Used to Work"
EV claims magnify coordination failures:
- More approvals
- More dependencies
- Higher cost per mistake
What functioned for ICE vehicles does not scale cleanly into EV complexity. This is not about disruption. It is about operational stabilization.
High-Value Policyholders Feel the Gaps
- Drivers don't know where their car is.
- Shops appear incompetent — even when they aren't.
- Repair timelines feel opaque.
Leakage isn't just financial. It's renewal risk.
A $200B+ Repair Ecosystem With Shared Responsibility
Fragmentation at this scale creates coordination risk.
Sources: IBISWorld, Mordor Intelligence
What This Is Not
This is a coordination intelligence layer designed to measure and reduce shared-responsibility leakage.
Start With a Measurable Learning Experiment
Independent POCs or combined pathways. Clear metrics. Defined time horizon. Minimal disruption.